4 common Itel (Android) phone problems; how to fix them and optimize yours for better performance


Prior to drifting towards mid range with the launch of Itel S41, Itel was notorious for entry level phones. You might want to see entry level smartphones phased out; after all, who still uses a 512MB RAM phone in 2019? . The fact is not everybody can afford an iPhone or Samsung. Even fewer people can now afford a Tecno or Infinix phone in the face of economic realities. This is the demographic where Itel has been meeting a need.

Some people I’ve discussed with had vowed never again to use an Itel phone. Some won’t even touch an Itel phone with a ten-foot long pole. As someone who’s used 4 Itel phones including an Itel it1513 and Itel A32F, I feel their pain. You see, over 6 years ago, people thought it was insane to create tutorials for Tecno phones. The very first stock rom collections were called MTK Backups then. Tecno phones were stigmatized back then but we anticipated the improvements that many only now see. Same with Infinix and hopefully Itel.

Its however sad that Tecno no longer listens to its customers. Rather, its bent on killing the user experience with their buggy HIOS and downgrades (under the guise of OTA updates).

Want to enjoy an entry level smartphone? You either be an entry level user or a lover of device problems and challenges. I happen to be the latter which is why I crave for both high end and entry level Android phones. I’ve indeed been frustrated by my Itel phones….as in the phones have shown me shege . I’ve since learnt a lot about optimizing even Android Go Edition phones , turning frustration to victory. I’ll be sharing some of these tricks with you.

I’m dedicating this to those looking to enjoy and explore the Android experience on low budget smartphones. You can tag along if you have any such entry level smartphone you wish to optimize for a better experience. I should mention that Itel now has models running on Mediatek, Spreadtrum and Qualcomm .

1. Storage space running out

Messengers might not send or receive messages until more space is available on your device. Some system functions may not work.
This is one of the first hurdles you’ll encounter once you’ve started installing apps.

What is this error and why am I getting it?

Your phone has an internal storage where apps and their data are saved to. The problem here is that its a partition which is allocated a limited space. You could have a lot of space on your external SD card but still encounter this error. The root of this error is that you’ve used up the allotted space for apps and their data.



Solution

  1. Adoptable Storage: This enables you use your external SD card as an extension of your internal storage. Here’s a guide on using an external SD card as Adoptable Storage
  2. Clearing app data: The phone needs to first be rooted then the internal storage analyzed using Link2SD . The target are apps (and their data) consuming a lot of space. I once recovered 3.72 GB from clearing just one app’s data. You should find this piece on how to free up space on Android by clearing app data
  3. helpful
  1. Move media and uninstall unneeded apps: Delete or move heavy media files saved to internal storage to external SD card. Also uninstall all unneeded apps under Settings > Apps
  2. Factory Reset: First, backup your important stuff. Go to Settings > Accounts and delete your Google account to avoid Factory Reset Protection (FRP) . Go to Settings > Backup & reset to wipe the phone or boot into recovery mode and do a factory reset

2. Lagging / Hanging

Slight lagging is something to expect with use but its particularly terrible on low RAM phones. This could result in frequent restarts or unfortunately **** has stopped errors.

Why is my Itel phone lagging / hanging seriously?

Well, first off, Itel wasn’t exactly notorious for being generous with RAM. Apart from the S11 Plus , Wish A41 Plus , S41, Itel phones featured either 512 MB or 1GB of RAM. The problem isn’t only the low RAM but also Bloatware which the phone ships with. The good things is there are now Itel smartphones with 2GB RAM or more.

Solution

  1. Debloat: First, you need to root your Itel phone then uninstall unneeded system apps using an app like Link2SD. I strongly recommend that you have a compatible packet (pac) file / stock rom / firmware for your Itel phone . A backup in custom recovery will also do just fine. This is so you can easily rollback in case the debloating exercise goes South
  2. Create a ROM Zero: To create a stock flashable zip , you’ll need a custom recovery, stock boot.img and system.img . If you have the Mediatek or Qualcomm firmware then you’ll find them in the zip or rar file. For Spreadtrum pac files, you can extract the content of the pac file using Research or Upgrade Download tool.
  3. Close apps not in use: Ensure to exit apps currently not in use

3. Overheating / Quick battery drain

Unless you’re using an Itel phone with 5,000 mAh, you’re likely to encounter a relatively short battery time. This is often facilitated by or coupled with overheating. Someone exaggerated that he could cook beans with his Itel phone 🙂 .

Why is my Itel phone overheating and battery draining so quickly

Low end / entry level phones don’t handle duress too well and overheating is one way they voice out. Its quite normal to notice your Itel phone warming up slightly while charging or using. If it gets really hot then there’s likely a hardware issue lurking in the dark. Low end phones with crappy hardware will overheat regardless of what you do but Itel isn’t exactly crappy.

Solution

  1. Turn off radios not in use: This includes Bluetooth, Wi-Fi, Hotspotand 4G then turn them off
  2. Watch the apps you run: Entry level phones aren’t for gaming so don’t push them. You should also reduce the number of apps you run at a time. Check to be sure your phone isn’t infected with malware
  3. Reduce screen brightness: Unless you’re a Mole, your screen doesn’t have to be so bright all the time
  4. Pay attention to your Charger: If a particular charger makes your phone heat up then stay away from it

4. USB Connection issues

When it comes to USB connection, Spreadtrum (and by extension Itel phones) are another kettle of fish. Some of these issues also surface on Mediatek smartphones though.

What are the USB connection issues I might encounter on my Itel Android phone and how do I resolve them?

  1. ADB  detection issues: Getting ADB to detect your Spreadtrum phone requires an additional step. This is to include your Spreadtrum Vendor ID in the adb_usb.ini file
  2. MTP issues: This could result in your PC being unable to detect your Phone storage and external SD card. Fixing this requires that you update your phone’s MTP drivers
  3. Flashing tool detection issues: Before you attempt flashing a Mediatek, Qualcomm or Spreadtrum device, you need to install drivers. The Mediatek VCOM , Qualcmm HS-USB or Spreadtrum Sciu2S drivers respectively. Unfortunately, that’s sometime not enough as you might still get errors which point at a detection (driver) error. In such a case, you’ll need to update the Mediatek, Qualcomm or Spreadtrum phone’s drivers under Device Manager

Itel has made notable improvement and I believe they hold promise. I’m watching this brand keenly and only time will prove me right or right 🙂 .

What problems have you had with your Itel phone and how did you fix it?

114 thoughts on “4 common Itel (Android) phone problems; how to fix them and optimize yours for better performance

  1. Yes my phone has this problem. And the problem is unfortunately phone has stop,unfortunately contact has stop, unfortunately WhatsApp has stop, and automatically you can’t access the phone.

  2. I plug in my Itel prime 3 tab and the battery doesn’t increase but it shows that its charging… please any manual way to solve it?

      1. Yes, I have, but it’s still restarting I. E shutting down and restarting suddenly in d middle of a call or even when it is not on call

  3. my itel 1516 cant find any wireless network whiles there are hotspot around it
    this has been there for days i have even FACTORY RESET and that use a useless approach
    in solving my problem

      1. I also tried moving some apps from internal storage to SD card,but the option is not available. Any idea pls

  4. I also need help,my drop-down, search and back buttons not working. No incoming calls, can’t download. I use ITELP51. All this happened after I wanted to put off my phone and press it for few seconds. When it restarted d functions r no more working. Help

  5. when I’m watching videos on my itel p51 the screen suddenly turns green in apps like Instagram and WhatsApp…pls how do I fix this

  6. My Itel s11 is showing a signal of R and this is affecting my data connection. Please what should I do.

  7. I try to make calls with my itel1556 on several occasions it usually switched off pls what can I do

    1. Does the phone trip off when you try making a call or the screen just goes off when you place the phone to your ear?

  8. I also need help,my drop-down, search and back buttons not working. No incoming calls, can’t download. I use ITELP51. All this happened after I wanted to put off my phone and press it for few seconds. When it restarted d functions r no more working. Help

  9. The multi account on my itel S11 isn’t working,I opened a second WhatsApp account and any time I click on the shortcut app it will appear and remove immediately pls how can I resolve this

  10. The multi account on my itel S11 isn’t working I opened a second WhatsApp account and any time I click on the shortcut app it will appear and remove immediately pls how can I resolve this

  11. i need help on how to formate a ITEL A32F phone. i just bought this Phone 3 days ago and a request of entering a privacy protection password appeared. may anyone help. i have tried to reset it by pressing the Volution up/ down and then power nothing is happening.

  12. my itel s11 selfie..keeps on jst flashing on the screen after switchn it on. bt all such as,calls are coming through,and all notification are functioning wel but nothing on the screen jst flashing the backtheme.. and when you want to shut it down its bringing the normal options so is when you switch it on its showing itel powered by android and am able to select normally coz the touch is well.what could be the problem.

  13. pls sir i used airtel 1556 wen am changing it d phone just switch of by itself it cant on wats d problem

  14. pls sir i used airtel 1556 wen am changing it d phone just switch off by itself it cant on wats d problem

  15. my Itel 1516 plus has frozen and the battery is not dying even after 12 hours of waiting at 5% charge can you please tell me how to remove the battery so I can transfer my data off it.

  16. my itel S32 is hiding contacts. i have gone to contacts and ticked on dispaly on all contacts but its still the same. kindly help

  17. i bought ITEL P12 about a month and half,though i have experienced shut down during charging the one i am facin now is worse because my phone is draining even as ia m charging it now please help

  18. Pls am using itel it1516 plus. The problem is contact updating always. If I want to make call it wouldn’t show any number, it can be like that for throughout a day or more than. kindly help

  19. Pls am using itel it1516 plus. The problem is contact updating always. If I want to make call it wouldn’t show any number, it can be like that for throughout a day or more than. kindly help

  20. I cannot pick calls because when the phone rings, it doesn’t appear on the screen. You only hear it ringing but nothing shows on the scree so u can’t answer the call. Been using the phone for barely 2months.
    This s the worst phone I’ve ever come across.

  21. Dont buy itel phone.I once use itel power pro p41 and it is one of the worst phone in the universe and beyond.The phone always reboot itself not just once but as long as u r using.The phone overheat without even touching.I play onlime games and while playing it always shut off and turn on by itself and i always go Afk and while reconnecting it reboots again by itself.My patience ran out the phone will be found in the trash.PLEASE never ever buy any itel product i repeat never!!!.Itel is fraud cheatin customers with
    cheapest material in the universe.And the hard factory resets and blah blah blah never solve the problem of the phone hard switch off by itself and turning on by itself.Throw ur itel phone away there is no solution for itel problem.

      1. Yes I have but still the same but there is an update for the same model of phone don’t know why mine is not updating always saying “system up to date” I need a stock room please …

  22. My itelp31 always notify me on low internal memory,av delete almost every apps,music videos and documents,av even reset it like 4times and it doesn’t stop,wat du I do

  23. Am using itel1516plus

    it’s continue rebooting and off
    I can’t even do anything on d phone

    it’s doesn’t boot finish

    pls wat shld I do

  24. Pls I was charging my phone in the car not knowing that the car charger was bad! It resulted that my phone can not off again unless I removed the positive wire of the battery. And I have given it to out to fix it up still the the phone is not still working. Pls what can I do?

  25. pls why is my itelp13 closing an App whenever am using it especially when playing games..it closes itself even if I reopen it again..Am confused…
    I need ur help plssss

  26. Greetings
    I use an A32F and the latest system update removed certain features from my phone. How can I undo the update or restore the phone to a previous version without rooting the phone?

  27. Bank apps are not usually compactibl with my itel1516plus each time I tried downloading them from playstore. E.g the first bank mobile app, the access bank mobile app. Pls what is to do? Thanks

  28. my phone book not working and incoming call coming but out going cl not work and am use truecller if i call 2 friends ate time not working conference my call so plz help me hot to work my phonr book

  29. My Itel A15 Hotspot when shared worked on mobile devices but it’s not visible on my laptop. Other mobile hotspot works well on my laptop, but the Itel is not even showing on my wifi list. Please what could be responsible?

  30. Hello
    i really wish u can answer me asap
    My itel p12 have this crazy habit of killing any app am working with each time I minimize and when I enter to resume what am doing it will just start loading from beginning as if am starting the app for the first time

    And again it always hang each time am using it and sometimes tell.me unfortunately the app am using has stop working

  31. There is this itel p31 my sister bought, it’s rejecting SD card I have flashed and formatted it is still not working.. It’s saying SD card is corrupt tap to fix. When you tap it still won’t fix it.

  32. There is this itel p31 my sister bought, it’s rejecting SD card I have flashed and formatted it is still not working.. It’s saying SD card is corrupt tap to fix. When you tap it still won’t fix it

  33. I use itel 1556 plus. It start optimizing app like 1 day and it doesn’t stop. When it read several times then it will come like starting app but the screen will not show. the only thing that will show is the cell standby (network) the battery percentage will come like 0%. So please help me. what should i do?

  34. Please I just bought an Itel s33 and whenever I want to subscribe for data the screen does not allow me to choose from the options. I have been removing the Sim to put on another phone in order to buy data. What can I do?

    Thanks

    Austin

  35. Got itel A15, it’s constantly killing apps I’m using , Opera Mini, Chrome, WPS, Android keyboard are the most attcked, as I’m typing right now the keyboard has been killed twice so far. In fact I’m on this site because i couldn’t read news it was constantly killing the browser , in the notification this Permission control keeps popping up whenever an app is killed. it also shows that health check icon when an app is killed. USB connection is also a nightmare some times it doesn’t connect , sometimes when you are about to copy it freezes, battery draining too fast, dragging, etc . it’s just a problem . at least if you can advise how I can stop the killing of apps I’m using.

    1. The constant app kills points at RAM or Storage being used up. Try uninstalling as many unneeded apps as possible. Also, copy media files to an external SD card. Let me know if it persists after doing these.

  36. My itel A 31started going on and off after I received message to upgrade and I can’t use it anymore . Please what’s to do

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